Refund policy

Return & Refund Policy

Last updated: May 12, 2026

At Gabanna Curls, we take pride in the quality of our hair care products and want you to love your purchase. Please read our policy carefully before making a purchase.

Returns

Due to the nature of our products (personal care and hair care items), all sales are final. We do not accept returns or exchanges once products have been opened or used.

We only accept returns in the following cases:

You received the wrong item
Your item arrived damaged or defective
Your order is missing items

To be eligible for a return, you must contact us within 7 days of delivery.

Refunds

If your return is approved, we will issue a refund to your original payment method.

Refunds are processed within 5–10 business days after approval.

Shipping costs are non-refundable.

Replacements

If your item arrives damaged or incorrect, we may offer:

A replacement product
Or a store credit (depending on availability)

We may require photo evidence of the issue before approving a replacement.

Order Issues

If there is any problem with your order, please contact us as soon as possible at:

Email: gabannacurls@gmail.com
Website: www.gabannacurls.com

Include your:

Full name
Order number
Description of the issue
Photos (if applicable)

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again
Contact your credit card company (it may take time to process)
Contact your bank

If you still have not received your refund, please contact us at gabannacurls@gmail.com

Shipping Responsibility

We are not responsible for:

Packages lost due to incorrect address provided by the customer
Delays caused by shipping carriers
Stolen packages marked as delivered

Please ensure your shipping information is correct before placing your order.

If you have any questions about this policy, you can contact us:

📧 gabannacurls@gmail.com
🌐 www.gabannacurls.com